Senior care growth experts who deliver outstanding ROI.
Better patient experience. Better team performance.
We help you turn insights into impact.
Transcend Strategy Group has a deep understanding of what patients and families value from senior care providers. We have surveyed more than 18,000 family healthcare decision makers. Through our proprietary data, we can help you tap into what consumers want.
And, we help you turn those insights for use internally to create a differentiated patient and family experience, a strong and continuously improving culture and growth initiatives that move from ideas to action. The results are higher revenues, lower turnover and better CAHPS scores.
Fuel to reach your goals
Providing an exceptional patient experience is the heartbeat of what you do. It builds referrer loyalty, improves patient survey scores, attracts payer opportunities, and continues to be a growing component of reimbursement models.
Healthcare referrers are being increasingly evaluated from the patient’s perspective on criteria such as pain management and transition of care, which can impact reimbursement. The smoother you can help make that transition while providing quality care, the more you will be valued by referrers and patients alike. Transcend Strategy Group has helped our clients demonstrate and communicate that value to referrers.
Improving the patient experience
Are you maximizing every touchpoint of your care process to elevate what each patient is experiencing? How you treat those in your care – as a patient and as a person – depends on a skillful blend of your operations, your culture and your communications. Transcend Strategy Group offers a proprietary tool to help evaluate and enhance the patient experience at every step. Contact Stephanie Johnston, our business development manager, to learn more.
You’re challenged to not only constantly improve the measurable quality of your care, but to make those improvements connect with patients in areas where they will evaluate your performance – and affect your reimbursement. Transcend Strategy Group can help you assess, enhance and communicate the quality of your care in ways to help improve CAHPS scores and other important metrics.
A proven approach nationwide
Working with more than 40 senior care organizations over two decades, Transcend has helped our clients multiply census, length of service and revenue, while improving retention and boosting patient and family satisfaction scores.
Clients by State
Hospice of the Valley
Pikes Peak Hospice
Hospice by the Sea
Northern Illinois Hospice
Center for Hospice Care
Guardian Angel Hospice
Hospice of the Calumet Area
Bluegrass Care Navigators
Hospice of Michigan
Wings of Hope Hospice
Kansas City Hospice
Chautauqua Hospice & Palliative Care
Lower Cape Fear Hospice
North Carolina Five Coalition
Hospice of Northwest Ohio
Hospice of the Western Reserve
Hospice of Medina County
Willamette Valley Hospice
Community Hospice of Texas
Hospice of Austin
Hospice of the Piedmont
National Hospice and Palliative Care Org.
Hospice of the Panhandle