Senior care growth experts who deliver outstanding ROI.

Better patient experience. Better team performance.

We help you turn insights into impact.

Transcend Strategy Group has a deep understanding of what patients and families value from senior care providers. We have surveyed more than 18,000 family healthcare decision makers. Through our proprietary data, we can help you tap into what consumers want.

And, we help you turn those insights for use internally to create a differentiated patient and family experience, a strong and continuously improving culture and growth initiatives that move from ideas to action. The results are higher revenues, lower turnover and better CAHPS scores.

Fuel to reach your goals

Fuel to reach your goals

Providing an exceptional patient experience is the heartbeat of what you do. It builds referrer loyalty, improves patient survey scores, attracts payer opportunities, and continues to be a growing component of reimbursement models.

Increasing referrals

Increasing referrals

Healthcare referrers are being increasingly evaluated from the patient’s perspective on criteria such as pain management and transition of care, which can impact reimbursement. The smoother you can help make that transition while providing quality care, the more you will be valued by referrers and patients alike. Transcend Strategy Group has helped our clients demonstrate and communicate that value to referrers.

Improving the patient experience

Improving the patient experience

Are you maximizing every touchpoint of your care process to elevate what each patient is experiencing? How you treat those in your care – as a patient and as a person – depends on a skillful blend of your operations, your culture and your communications. Transcend Strategy Group offers a proprietary tool to help evaluate and enhance the patient experience at every step. Contact Stephanie Johnston, our business development manager, to learn more.

Elevating quality

Elevating quality

You’re challenged to not only constantly improve the measurable quality of your care, but to make those improvements connect with patients in areas where they will evaluate your performance – and affect your reimbursement. Transcend Strategy Group can help you assess, enhance and communicate the quality of your care in ways to help improve CAHPS scores and other important metrics.

Elevating an entire continuum of care

Transition management with a consolidated brand.

Recruiting nurses during a shortage

Promoting the appeal of more time and appreciation.

Differentiating from growing competition

Combining factual and emotional appeals.

Competing in a crowded market

Spotlight on expertise and responsiveness.

Experience Map

A proven approach nationwide

Working with more than 40 senior care organizations over two decades, Transcend has helped our clients multiply census, length of service and revenue, while improving retention and boosting patient and family satisfaction scores.

Clients by State

A-G

California
Hospice of the Valley
Hope Hospice

Colorado
Pikes Peak Hospice

Florida
Hospice by the Sea
Treasure Health

H-N

Illinois
Northern Illinois Hospice

Indiana
Center for Hospice Care
Guardian Angel Hospice
Hospice of the Calumet Area

Kentucky
Bluegrass Care Navigators

Michigan
Arbor Hospice
Harbor Hospice
Hospice of Michigan
Wings of Hope Hospice

Minnesota
Alina Health

Missouri
Kansas City Hospice
Serenity HospiceCare

New York
Chautauqua Hospice & Palliative Care
Hospice Buffalo

North Carolina
AuthoraCare Collective
Lower Cape Fear Hospice
North Carolina Five Coalition
Transitions LifeCare

O-Z

Ohio
Hospice of Northwest Ohio
Hospice of the Western Reserve
Hospice of Medina County
Ohio’s Hospice

Oklahoma
Alleve Hospice

Oregon
Willamette Valley Hospice

South Carolina
Interim HealthCare

Texas
Community Hospice of Texas
Hospice of Austin
Providence Hospice

Virginia
Hospice of the Piedmont

Washington
The Chaplaincy

Washington DC
Community Hospice
National Hospice and Palliative Care Org.

West Virginia
Hospice of the Panhandle

Ready to discuss how Transcend can help you?