Escalating outreach to the underserved  

Conveying the power of support alongside life’s final journey

CHAUTAUQUA HOSPICE & PALLIATIVE CARE

The Overview

With shifting demographics and a need to accelerate outreach to underserved populations, Transcend helped the organization educate its community about the benefits of hospice and the reasons to call sooner.

The Challenge

Hospice and palliative care are complicated concepts to communicate. In studies with family healthcare decision makers across the country, people frequently associate hospice with imminent death, often causing patients and families to avoid seeking hospice services.

When compared to peers in other states, Chautauqua Hospice & Palliative Care (CHPC) was falling short in serving area residents who were eligible for hospice care.

Hospice Utilization

Transcend’s Answer

Transcend created a multi-media campaign with the theme, Beside You When It Matters Most, to personalize the benefits of hospice care and highlight the ways CHPC works alongside patients and their families. Compelling family stories brought a human element and relatability to the messaging.

Consistent messaging communicating the value of hospice and palliative care for patients and families and the reasons to engage with CHPC sooner were highlighted throughout the redesigned website and new print materials.

The Results

Prior to the start of the new marketing campaign, testimonial-style radio ads had been running to increase brand awareness. Consistent messaging via print, radio, outdoor and digital media amplified the message and has shown initial success.

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