Michaela Vandersee on the Impact of Transcend’s GRO Assessment

[Michaela Vandersee]
And for us, our census from January of 2025 to today has grown 53%. And I attribute that a lot to the work that we did with transcend to help us realize some of the things that we needed to do differently

Hi, I'm Michaela Vandersee, I'm the CEO at Cedar Valley Hospice in Waterloo, Iowa.

When we first started looking at the grow assessment it was really because as an organization, our centers had been sort of stuck in the same place for quite some time.

And so as leaders of the organization, we had to set aside some of the beliefs that we had, and being able to take the feedback with an openness and an understanding that they're really here to help us.

In order for them to do that, we really have to take stock in the recommendations that they're making and learn from them, how to grow from them.

It's really difficult to hear things you don't want to hear.

And be able to translate that into actions and, and make a change for your organization.

We probably would not have looked at it in the same way without their advice.