The Transcend Difference

[Michaela Vandersee - CEO, Cedar Valley Hospice]
I think what set Transcend apart for me the most was their deep knowledge of the hospice industry, and being able to look at an organization and see the blind spots that existed, and be able to tell me about them and tell our organization about them in a way that I could understand. Those things aren't always easy to hear, but they tell you, and that's what you want them to do. You don't want them to smooth over the rough edges. You want them to help you make those rough edges better, and that is exactly what they were able to do. So one of the things that I knew early on with Transcend, that I could feel in our discussions with them, is that they were really committed to ensuring that every patient who is eligible has service as soon as they possibly can. And as an organization, that's definitely something that we're committed to and want to be able to do for our community. And for us to be able to grow that census 53% in a year and four months has been amazing, to know that we've been able to impact that many more people.

[Marcie Hillary - EVP, NorthStar Care Community]
What sets Transcend apart for us has been just the one-on-one partnership and working with our team members, whether it's in our business development, in our marketing and communication, or our fundraising staff. We've really appreciated just the one-on-one interaction at just the right time that we need it. One of the things I love about working with the team members at Transcend is they're genuine and real. So not only can we brainstorm and have visioning sessions, but we can also roll up our sleeves and get down into really common sense, practical results. And for a team like NorthStar, that's really important. Being a mission-driven organization is everything, and I don't say that just for NorthStar, I say that for any of my colleagues that are here. We only can work with an outside partner that understands that and embodies it themselves. If they don't, it's not going to work, and I think that's part of the reason why we've been 10 years with Transcend. 

[Dr. Stephanie Patel - CEO and President, Care Dimensions]
The thing that I feel like Transcend is different is they actually feel like they're part of the team. They're always in communication. They're setting up meetings, not with just me, but with all of these others. Sometimes it's just managers. And they're always offering, "Is there some other way we can help you?" Or, "Did that bring up anything that you might need some other help on?" So I really feel like they're team members, and I think our executive team feels the same way.

[Nikki Franklin - CEO, Hospice of the Panhandle]
What sets Transcend apart from other consultants in the industry, I would say responsiveness, and just having the ability to reach out to the team in a pinch, or just really to bounce ideas or navigate thought processes.

[Lacey Ahern - Executive Director, Global Partners in Care]
Working with Transcend, it feels comfortable, and you don't feel like you're working with a consultant. You feel like you're working with team members who want to understand what you're doing and who are really part of the team, actually. So it's just been a really fantastic experience of working together as a team. The Transcend team is phenomenal. They are so talented and so compassionate and caring. It's been a wonderful experience for us to engage with them and to learn from them.