Growth Operations
Sales and growth in home-based care shouldn’t be dirty words or taboo concepts – in fact, they are essential to longevity. Transcend helps agencies align their community-facing presence and intake teams to ensure they’re developing deep ties with referral sources and acting with urgency to admit eligible patients as quickly as possible.
We move beyond one-day sales training models or basic admissions templates to help clients solve the root problems that hinder growth.
Talk with a Transcend growth strategy expert
We knew it was time for planned growth – and Transcend provided the structure, insight and support to make it happen.”
Michaela Vandersee, Executive Director, Cedar Valley Hospice
Partnering in sales and admissions operations improvement.
Problems we’re hired to solve:
Sales
- Lack of outcome data on sales performance
- Lack of familiarity with healthcare sales best practices
- Inefficient or counterproductive organizational design
- Unhealthy tension between sales and admissions
- Lack of metrics and goals to drive sales activities
Admissions
- Long times to admission
- Low or declining conversion rate
- Lack of urgency
- Procedural barriers
- Key Progress Indicator (KPI) development
- Productivity metrics and monitoring
- Full utilization of existing systems and admissions tools
- Change management and communication challenges across departments
Whether you need a current-state analysis of your growth operations or a fully embedded partner, we’re here to help align your team around responsible, sustainable growth goals.
HOW WE HELP
Talent Assessment & Coaching
We help develop goal-focused coaching plans for your sales staff with actionable steps for their growth.
Admissions Process Mapping
We document current processes and workflows and help to set goals and benchmarks for ongoing optimization.
Sales Data Strategy
We facilitate the development of critical dashboards that allow you to meet your sales goals and manage your referral mix for sustainability.
Change Management
We provide custom tools and presentations to help your leaders set expectations and reinforce best practices without burning out staff or increasing turnover.
C-Suite Stakeholder Mapping
To prepare for value-based care, we help your leadership team develop a plan for C-suite-to-C-suite relationship development with those who may steer referrals and opportunities in the years to come.
Refining Your Data-Driven Value Proposition
We help develop and refine scorecards and contextualize outcome data so you can have productive conversations with those who can determine where not just the next referral goes, but the next 100.
Need support with your growth operations?
We’ve grown, just as you promised.”
Darcy Dye Bowers, Marketing Director, Transitions LifeCare
