Meet Transcend

We believe people deserve the best care to live their most fulfilling lives.

We’re on a mission to make Fortune 500 practices accessible to growth-minded senior care companies, so everyone – regardless of race, gender, identity, orientation, income or geography – has access to the best possible care to live their most fulfilling lives.

We’re always on the lookout for like-minded experts in design thinking, human resources, change management and innovation. Full-time and freelance applicants welcome.

This work is our mission, our calling and our heart for people.


GENUINE: We say what we mean, do what we say and treat others as we’d want to be treated.

CURIOUS: We’re never done learning, exploring or trying to find a better way.

COLLABORATIVE: We’re stronger as a team – at our best when we unite our collective wisdom.

COURAGEOUS: We take chances, speak truth and advocate for what’s right – even when it’s uncomfortable.

ALL IN: We’re devoted to helping our clients and teammates grow and achieve their full potential.


Alex - Design Lead

Alex Hall

Design Lead
With an inquisitive mind and extensive design expertise, Alex is constantly exploring new ways to help clients tell their story in visually powerful ways. He knows good design doesn’t just look good, it works hard to achieve results.

Christine Kilman - COO

Christine Kilman

Client Growth & Chief Operations Officer
Christine applies more than two decades of experience in learning the nuances of each client’s business and in building relationships that provide proactive insights and answers contributing to continued growth.

Dan - Data Analyst

Dan Johnston

Data Analyst
Dan’s expertise in mathematics and statistics – honed over 20+ years as both an analyst and educator – perfectly align for his role as our number-crunching data guru. He maintains Transcend’s vast pool of proprietary data, helping us and our clients leverage it for key insights.

Dave - Insights & Brand Strategy Lead

Dave Hochanadel

Insights & Brand Strategy Lead
Dave combines a strategic perspective and mastery of language to help define your organization through a distinctive identity, powerful voice and clear purpose – tapping into your strengths to yield meaningful results with key audiences.

Erin Hefflinger - Digital Media Strategy Lead

Erin Hefflinger

Digital Media Strategy Lead
Erin constantly explores innovative ways to add value to clients’ digital media presence. She translates measurements and complex analytics data into clear insights and actionable steps to help connect with key audiences and achieve greater ROI.

Jenny - Partner & CFO

Jenny Plumadore 

PartnerChief Financial Officer
With a relentless work ethic and a background that includes service in the U.S. Air Force, Jenny’s attention to detail and appreciation for discipline keeps Transcend on the financial straight and narrow. 

Mardy Maki - Strategist

Mardy Maki

Mardy brings clear thinking, focus and insights to organizations with the ambition to grow, pinpointing strategically sound opportunities amid unprecedented complexity and change.

Mary - Support Services Director

Mary Feasel

Support Services Lead
As both Transcend’s production expert and lead proofreader, Mary is crucial to Transcend’s quality assurance. A stickler for accuracy and consistency, she makessureour work, and yours, is doneexactlyright. 

Shannon - Project Coordinator

Shannon Minoske

Project Coordinator
Success often boils down to the details. Luckily for us, Shannon puts her precise organization and meticulous planning to work to help Transcend and our clients succeed. As project coordinator, she ensures projects stay on track, on target and on time. 

Stan Massey

Stan Massey

Partner & Chief Strategy Officer
Stan’s 20 years experience building senior-based care brands brings an immeasurable wealth of insights proven to increase referrals, elevate quality, improve patient experience and boost revenue.

Stephanie Johnston - CEO

Stephanie Johnston

Chief Executive Officer
Stephanie’s philosophy, and leadership style, focuses on strengthening senior-based care organizations through cohesive business strategy that unifies communications, HR, operations, financial and quality improvement.

  • Transcend team
  • Transcend team
  • Transcend team

Are you an expert who shares our mission and values?
Apply today to join our incredible team.