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Industry Update! What to Say When Referral Sources & Families Ask About Hospice Fraud
CMS Just Paused New Hospice Enrollments Citing Fraud. Here’s What Your Team Needs to Say This Week.ArticlesNews

CMS Just Paused New Hospice Enrollments Citing Fraud. Here’s What Your Team Needs to Say This Week.

On May 13th, CMS announced a six-month nationwide moratorium on new Medicare enrollments for both hospices and home health agencies, citing what Administrator Mehmet Oz described as "systemic and deeply…
Tony KudnerTony KudnerMay 13, 2026
Hospice Reputation Management and Prolonged Grief Disorder – a Deeper Look
Hospice Reputation Management and Prolonged Grief Disorder – a Deeper LookArticlesPodcastsPositioning

Hospice Reputation Management and Prolonged Grief Disorder – a Deeper Look

Negative online reviews are unfortunately a recurring part of hospice reputation management, regardless of quality of care. The family member leaving an angry one-star update every few days isn’t just…
Tony KudnerTony KudnerMay 13, 2026
AI and Change Management - Solving the Beverly Problem
Transcending Home Care: AI and Change Management – Solving the Beverly ProblemNewsPodcasts

Transcending Home Care: AI and Change Management – Solving the Beverly Problem

AI is reshaping home-based care faster than most organizations anticipated, and the technology is only part of the equation. In this episode, Tony sits down with Courtney Penn, COO at…
Tony KudnerTony KudnerApril 28, 2026
Growth Admissions Alignment
When Growth and Admissions Don’t Align, Everyone LosesAdmissionsArticles

When Growth and Admissions Don’t Align, Everyone Loses

If you lead a hospice organization, you’ve probably felt it: that friction between your growth team and your admissions team. The finger-pointing when census dips. The quiet resentment when referrals…
Tony KudnerTony KudnerApril 15, 2026
New Insights for Building a High-Performing Admissions ProgramAdmissionsGuides

New Insights for Building a High-Performing Admissions Program

Hospice admissions shouldn’t rely on individual heroics or workarounds. High‑performing organizations follow a clear, repeatable formula that turns admissions from a bottleneck into an engine for growth. Our new Insights…
Transcend Strategy GroupTranscend Strategy GroupMarch 21, 2026
Frequency waves
The Power of the Daily Standup in Hospice and Home-Based CareAdmissionsArticles

The Power of the Daily Standup in Hospice and Home-Based Care

Hospice patient needs can shift in a matter of hours. A stable patient can suddenly require urgent support; a family may move from hesitant to ready for services overnight; staffing…
Courtney PennCourtney PennMarch 10, 2026
The Ubiquitous AI Episode: What Home-Based Care Isn't Ready For
The Ubiquitous AI Episode: What Home-Based Care Isn’t Ready ForNewsPodcasts

The Ubiquitous AI Episode: What Home-Based Care Isn’t Ready For

In this episode of Transcending Home Care, Tony Kudner sits down with JJ Ram, CTO and co-founder of Claim Health, to discuss what AI looks like from the inside where…
Tony KudnerTony KudnerMarch 3, 2026
computer chip with magnifying glass graphic in the middle
Top Three Considerations for AI and SEO: What Hospice Marketing Leaders Need to KnowArticlesPositioning

Top Three Considerations for AI and SEO: What Hospice Marketing Leaders Need to Know

AI is no longer a future consideration for search – it is already reshaping how families discover hospice providers online. For hospice providers, this shift can feel unsettling, particularly if…
Alex HallAlex HallFebruary 23, 2026
Home Care 100: Big Ideas, Real Life, and What Actually Moves the Needle
Home Care 100: Big Ideas, Real Life, and What Actually Moves the NeedleNewsPodcasts

Home Care 100: Big Ideas, Real Life, and What Actually Moves the Needle

At conferences like Home Care 100, it’s easy to get swept up in big ideas, big tech and bold predictions. View Transcript But what actually sticks when you get back…
Tony KudnerTony KudnerFebruary 11, 2026
Old toolbox with tools
Tried and True Principles for Recruitment and RetentionArticlesNews

Tried and True Principles for Recruitment and Retention

I have a childhood memory of my dad standing at his workbench “piddling” as we called it. On his workbench you could always find a rusty metal toolbox, scratched, sturdy…
Allison SwisherAllison SwisherFebruary 4, 2026
2026 Predictions
Three Predictions for Home-Based Care in 2026 (and Why This Year Feels Different)NewsPodcasts

Three Predictions for Home-Based Care in 2026 (and Why This Year Feels Different)

Every January, many industry press outlets and vendor newsletters fill up with grand and bold predictions. Some are thoughtful, some can feel recycled. If I’m being honest, most feel a…
Tony KudnerTony KudnerJanuary 28, 2026
Daughter with elderly mother talking to a nurse
Hospice Admissions Is More Than a Process – It’s a Brand ExperienceAdmissionsArticles

Hospice Admissions Is More Than a Process – It’s a Brand Experience

In hospice, we often talk about admissions as a series of steps: referral received, eligibility determined, nurse assigned, paperwork completed. But families don’t experience admissions as a checklist. They experience…
Courtney PennCourtney PennJanuary 14, 2026
Business Development Compliance Horror Stories
Business Development Compliance Horror StoriesPodcastsSales

Business Development Compliance Horror Stories

Marketing is essential to hospice growth – but it’s also one of the highest compliance risk areas in home-based care. In this special “Compliance Horror Stories” episode of Transcending Home…
Tony KudnerTony KudnerJanuary 6, 2026
Talking Ops: Why Focused Execution Drives Better Hospice Growth
Talking Ops: Why Focused Execution Drives Better Hospice GrowthPodcastsSales

Talking Ops: Why Focused Execution Drives Better Hospice Growth

Hospice growth isn’t magic – it’s disciplined, aligned and relentless operational work. In this episode, Tony talks with Chris Smith, CEO of Affinity Hospice and a respected operator with deep…
Tony KudnerTony KudnerDecember 15, 2025
Image of a television and a computer next to each other
Solving the Media Budget Puzzle: Piecing Together Traditional and Digital PlacementsArticlesPositioning

Solving the Media Budget Puzzle: Piecing Together Traditional and Digital Placements

So, your media budget for 2026 is approved, and now comes the fun part – deciding how to spend it. For many home-based care providers, figuring out how to split…
Jordan DockeryJordan DockeryDecember 9, 2025
The Transcend 2026 Growth Manifesto
The Transcend 2026 Growth ManifestoPodcastsSales

The Transcend 2026 Growth Manifesto

In this special manifesto-style episode of Transcending Home Care, Tony Kudner steps away from the interview format and delivers a direct, unfiltered guide to what it will take to grow…
Tony KudnerTony KudnerNovember 19, 2025
Inspired by Care, Driven by CollaborationArticlesNews

Inspired by Care, Driven by Collaboration

Last month, I had the opportunity to attend the annual community gathering for NorthStar Care Community with Transcend’s president and CEO, Stephanie Johnston. It was a chance to see several…
Courtney PennCourtney PennNovember 12, 2025
Four blue ladders and one orange ladder tall enough to reach the bullseye target
The Power of Quarterly Business Development Plans in Hospice GrowthArticlesSales

The Power of Quarterly Business Development Plans in Hospice Growth

In the increasingly competitive environment for hospice community engagement and business development, it’s easy to slip into one of two extremes: Running from referral source to referral source with no…
Tony KudnerTony KudnerSeptember 22, 2025
Insights Guide: Driving Sales and Admissions Success in Hospice Care
Unlock the Keys to Hospice GrowthAdmissionsGuides

Unlock the Keys to Hospice Growth

Our Insights Guide: Driving Sales and Admissions Success in Hospice Care reveals frontline perspectives, uncovers common barriers, and delivers proven strategies to boost referrals, speed up admissions, and align teams.…
Transcend Strategy GroupTranscend Strategy GroupSeptember 16, 2025
Two medical professionals talking to each other
Start Communicating Like It MattersArticlesNews

Start Communicating Like It Matters

Why Internal Communications Should Be a Strategic Priority in Hospice and Home-Based Care In home-based care, we often focus on external audiences – patients, families, referral partners, payers. But what…
Tony KudnerTony KudnerAugust 4, 2025