Courtney Penn

When a referral comes in, most hospice organizations ask one question: Did we get the admit?  That is the wrong question. Or at least, it is an incomplete one.  The…

Hospice patient needs can shift in a matter of hours. A stable patient can suddenly require urgent support; a family may move from hesitant to ready for services overnight; staffing…

In hospice, we often talk about admissions as a series of steps: referral received, eligibility determined, nurse assigned, paperwork completed. But families don’t experience admissions as a checklist. They experience…

Taming a chaotic admissions process isn’t just about fixing broken steps. It’s about transforming the culture and cadence of an entire organization. That transformation doesn’t happen with a single training…

Many of you may be familiar with Yo-Yo Ma, the accomplished classical cellist. What you may not know is that in 2011 he joined three other world-class musicians to blend…