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Author Archive for: "Stan Massey"
Home » Archives for Stan Massey » Page 5
 Elevating the Patient Experience Through Telehealth
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future
Posted May 5, 2020

Elevating the Patient Experience Through Telehealth

In a recent post, this blog space explored just some of the impressive performance and potential emerging through the use of telehealth and other remote care tools. Transcend’s latest podcast [...]

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 Telehealth: The New Frontier for Patient Care
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future
Posted April 28, 2020

Telehealth: The New Frontier for Patient Care

As COVID-19 created the need to avoid person-to-person contact, telehealth finally started to emerge as an essential tool for staying in touch with patients and families. CMS began to relax [...]

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 How to Lead Difficult Conversations With Families
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future
Posted April 14, 2020

How to Lead Difficult Conversations With Families

The COVID-19 pandemic has catapulted serious illness and mortality to the forefront of America’s consciousness. People are hungry for facts and honesty instead of rumors, half-truths and [...]

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 Preparing for a Surge in Home-based Care
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future
Posted April 7, 2020

Preparing for a Surge in Home-based Care

Are you prepared to live up to the promise of caring for more people at home? As you probably know, the National Association of Home Care & Hospice (NAHC) and Partnership for Quality Home [...]

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 How is COVID-19 Impacting Hospice Care?
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future
Posted March 24, 2020

How is COVID-19 Impacting Hospice Care?

America is still in the early phases of the novel coronavirus spread, and the full effect is impossible to predict. Different regions of our nation are already experiencing different degrees of [...]

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 Improving Prognoses for Better Care
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future
Posted March 5, 2020

Improving Prognoses for Better Care

A recent conversation with Christian Sinclair, MD, AAHPM, regarding prognoses was a real eye-opener for me. Each patient’s prognosis is obviously critical to their plan of care. I had asked Dr. [...]

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 Considering the “Family” of Family Caregivers
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future
Posted February 4, 2020

Considering the “Family” of Family Caregivers

When we think about the challenges of family caregiving, we often focus on the “caregiving” part – and the fact that many family members are often thrust into healthcare-related roles that [...]

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 More Deaths At Home: How Does That Impact Hospice?
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future
Posted January 28, 2020

More Deaths At Home: How Does That Impact Hospice?

The New England Journal of Medicine recently reported that more Americans are dying of natural causes at home instead of hospitals for the first time since the early 1900s. For those of us who [...]

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 Building a More Effective Board
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future, Transcend Podcasts
Posted January 8, 2020

Building a More Effective Board

Any nonprofit organization with 501(c)3 status is obligated to have an active board of directors. The right combination of people on a board can be a major asset to the agency it serves. Yet, [...]

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 Is Your Brand Ready for Healthcare Consumerism?
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By Stan Massey
In Improving Satisfaction Scores, Preparing for the Future
Posted December 3, 2019

Is Your Brand Ready for Healthcare Consumerism?

Historically, many healthcare providers (especially those outside of acute care) haven’t focused their marketing efforts on patients and families. Their reasons are understandable. Conventional [...]

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