Improving Satisfaction Scores

I’m a research junkie. From survey reports to data visualization tables to TikTok TedTalks to personality assessments, I love anything that uses data to teach me something new about myself or the [...]

Hospice has been an option for end-of-life care in our country for more than 45 years. While it hasn’t been available in every state for as many years, it’s not new. Yet, so many Americans don’t [...]

A particularly poignant moment happened during my recent interview with Ronit Elk, PhD. We were discussing her incredibly important research and pilot program delving into culturally based [...]

There’s no doubt. Telehealth’s time has arrived – and much faster amid our socially distanced pandemic. As officials across the nation implemented social distancing and stay-at-home orders, it [...]

We are continuing our series exploring the keys to success in social media for healthcare providers, specifically senior care, home health, palliative care and hospice. Our first post examined [...]

In “normal times,” turnover is difficult. There’s disruption within your staff, shifts in work and lost productivity as well as costs to identify, screen and interview candidates and onboard a [...]

In a recent post, this blog space explored just some of the impressive performance and potential emerging through the use of telehealth and other remote care tools. Transcend’s latest podcast [...]

As COVID-19 created the need to avoid person-to-person contact, telehealth finally started to emerge as an essential tool for staying in touch with patients and families. CMS began to relax [...]

The COVID-19 pandemic has catapulted serious illness and mortality to the forefront of America’s consciousness. People are hungry for facts and honesty instead of rumors, half-truths and [...]

COVID-19 has had tremendous impacts on life in America. Social distancing has changed the very nature of how we interact. Deeper layers of PPE and denials of access separate caregivers and [...]