Reducing Caregiver Burnout
What experience and research tell us about solving home care’s greatest cause of turnover. One of the key takeaways from our latest research, Closing the Satisfaction Gap in Senior Care’s [...]
Overcome the Emerging Barrier to Recruitment: Safety Concerns
A new theme is emerging from our latest caregiver research that highlights a barrier to interest in careers in home care – safety. Concerns about caregiver safety in senior care facilities have [...]
From Referral to Admission in Four Hours
How Hospice Centers of Excellence Achieve Longer LOS Despite Workforce Shortages The COVID pandemic has been hard on hospice providers. For many, census, length of stay and workforce retention [...]
The Five Most Common Staffing Mistakes Leaders Make
Having looked inside dozens of senior care organizations – from private duty providers to CCRCs to hospice – and surveyed thousands of senior care workers, here are the five most common mistakes [...]
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Three Ways COVID Has Changed Expectations of Senior Care Companies
I’m a research junkie. From survey reports to data visualization tables to TikTok TedTalks to personality assessments, I love anything that uses data to teach me something new about myself or the [...]
Three Best Practices for Stronger and More Resilient Referral Relationships
Between COVID disruptions, increased competition and more general noise in the marketplace, providers are becoming increasingly open to best practices from the Fortune 500 world, including [...]
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Three Quick and High-Impact Research Tools for Smarter Strategic Planning
Labor Day marks the end of summer, the start of PSL season (pumpkin spice latte) and, for many, the final stages of planning and budgeting for the coming year. In fact, we’re just under 100 [...]
Developing an Engaged Workforce: A Proven Framework for Retaining Staff and Building Competitive Advantage
No doubt about it, staffing is the greatest challenge organizations are facing these days. In senior care, the crisis is compounded by growing demand and more complex care needs. Two weeks ago, [...]
Four Challenges Inhibiting Palliative Care Growth
What is palliative care? Ask 10 providers and you just might get 11 different answers. Many define palliative care as pre-hospice care, others see it as pain and symptom management for serious [...]
Reviving and Reinspiring an Exhausted Workforce for Growth
As we begin to see a possible end to the global pandemic, the next challenge facing healthcare leaders will be reviving and reinspiring an exhausted workforce to meet growing market demand. I [...]
