Competing Against the Virtual Unknown
From matchmakers like Care.com to clearinghouses like A Place for Mom to support service providers like Papa, the virtual landscape of senior care is expanding rapidly. The same data we all see [...]
New Survey: COVID Vaccine Status Will Impact Willingness to Receive Care
As we prepare for the rollout of the new COVID-19 vaccines, providers are already getting requests from patients and families for vaccinated caregivers. We were curious to see how strongly people [...]
Inspiring hope during uncertain times
Seven years ago, on a business trip to South Africa, I had the opportunity to visit Robben Island, where Nelson Mandela was imprisoned by the country’s apartheid regime for nearly 20 of his [...]
Why You Shouldn’t Change Your Brand Name
A combination of lessons from COVID and the expansion of value and performance-based care options has more organizations than ever considering a rebrand. Adding new service lines or new [...]
Surviving and thriving through change
If you’re like me, navigating the pandemic has highlighted many of your organization’s strengths, and probably, a couple of areas for improvement. You’ve seen your team rally and rise to [...]
How changing expectations will impact home care
No doubt, the COVID-19 pandemic has impacted consumers’ views and expectations of healthcare providers, including home care. These pressures combined with higher PPE costs and challenges serving [...]
Leading in the age of COVID-19
At the moment you’re reading this, you’re probably feeling the weight of responsibility hang on your shoulders like never before. You’re thinking of each and every employee on your payroll, the [...]
Four ways to use tech to solve COVID-19 communications challenges
COVID-19 has had tremendous impacts on life in America. Social distancing has changed the very nature of how we interact. Deeper layers of PPE and denials of access separate caregivers and [...]
Turnover killer #1: define and cultivate differentiators
A key way top performing companies reduce turnover is by differentiating themselves from the rest of the pack. These companies know what sets them apart and they actively cultivate those [...]
The real threat to the future of hospice
What the NPR story tells us about the state of the hospice brand. An NPR article making the rounds on social media calls into question how supportive hospice care really is for family caregivers. [...]
